General Information & Policies for Earth Surface Engraving
Custom Engraved Rocks & Personalized Stone Engraving
INCLUDED WITH YOUR CUSTOM STONE ORDER
The Stone, Design Proofs, Engraving, Flat Black Paint Fill (if desired), and Free Shipping on most orders.
• Quality and Customer Focus from Design to Finish.
• A Hand Selected, Natural Stone of the Type and Size that You Choose.
• A Custom Design Proof that is shown as an Overlay on top of a Digital Photo of Your Stone.
• With your approval, the Final Design will be Carefully and Deeply Engraved into the stone surface.
• The engraving can be left the Natural Stone Color or we can apply a Paint Fill for Enhancement.
• The Engraved Stone is thoroughly cleaned and dried.
• Penetrating Sealer is applied to some stones that are porous (ie. some sandstones).
• Free Shipping on orders of $75 or more.
* On occasion, a design with increased complexity (ie. high word counts, multi-color paint jobs, complex graphics, etc.) may require a custom price quote. If this is the case, we’ll be sure to let you know right away.
ORDER PROCESSING TIME FOR ENGRAVED STONES
Normally 2 to 3 Weeks
(dependent on order complexity and current shop workload)
(INCREASED PROCESSING TIME AROUND HOLIDAYS, SPRING AND SUMMER)
Shipping Time: 2 to 5 Days via FedEx Express Saver or USPS Priority Mail
Expedited Service is Sometimes Available Upon Request (with a nominal fee)
REFUNDS – EXCHANGES – CANCELLATIONS – SHIPPING DAMAGE – ETC
Each stone engraving, wood carving, or laser engraved product that we produce here at Earth Surface Engraving is unique and made to order. For Engraved Stones, this is based upon your design request, the type of stone used, and the actual stone itself. Since all of our offerings are natural rocks and stone, no two will be exactly alike.
In most cases, half of our time and labor is spent searching for, hand selecting and preparing your stone for the design proofing part of the process. Almost all of the work that goes into producing your personalized stone engraving is done by hand, with the exception of the final design being cut out of an engraving stencil on our computerized blade plotter.
Based upon the very nature of this type of custom work, we must account for our time and material that goes into each order.
CANCELLATIONS: With the exception of Rush / Expedited / Special orders, you may request a cancellation of your order within 48 hours of our receipt of it. We will refund the full purchase amount minus any payment processing fees that we have incurred.
REFUNDS / EXCHANGES: Many example photos of our past work are displayed on our website, social sites, and other venues which we use to sell our custom stones and other work. These are intended to demonstrate to you the overall quality of our work, what is possible with our engraving process, as well as the stone diversity that you can expect from Earth Surface Engraving. We always do our very best work for each and every one of our customers. Because we are working with natural rocks and stone, there is no “perfect” engraving due to variables in these natural materials that are beyond our control. Again, we always strive to do our very best for you.
SHIPPING DAMAGE: We spend a great deal of time and expense in carefully packaging our stones for shipment. It is relatively rare, but shipping damage can occur from time to time. We always request (in our shipping email) that photos be taken of the packaging for stepping stones and slab stones, prior to opening. This should include closeups of any damage (no matter how small), especially of any punctures, crushing, tears or dents. The carriers will not pay a claim if the packaging does not show signs of some mishandling. We fully insure some of the more delicate stones (rainbow sandstone, some stepping stones and larger bluestones). You must report any stone damage to us within 72 hrs of delivery in order for us to go through the process of filing the claim. We will need the box photos (prior to opening) as well as the damaged stone photos. Please retain all materials (broken stone and all packing materials) until the claim is either paid or denied. In rare cases, the carrier may request that the damage item be brought in for inspection. If damage is not reported to us within 72 hrs of delivery, then the buyer will be responsible for filing the claim with the carrier.
GIFT CARDS purchased through our website, may be redeemed towards any items that we sell through our website. Gift Cards are non-refundable / non-returnable. Any balance remaining after a transaction can be applied towards a future purchase. Any unused balance is non-refundable.
As a general rule, we do not offer Refunds or Exchanges on our engraved stones, wood carvings or lasered products since they are custom made to fulfill your order. That being stated, please contact us with any issues or concerns that you may have and we’ll do our best to address those.
QUALITY ENGRAVING AND CUSTOMER FOCUS FROM DESIGN TO FINISH
Please explore our website to see the many examples of our engraving work.
We look forward to working with you!