NATURAL ROCKS AND STONE • PERSONALIZED DESIGN PROOFS • SOLID CUSTOMER SERVICE • FREE SHIPPING
INCLUDED WITH YOUR ORDER
The Stone, Design Proofs, Engraving, Paint Fill (if desired), Stone Sealer, and Free Shipping on most orders.
• Quality and Customer Focus from Design to Finish.
• A Hand Selected, Natural Stone of the Type and Size that You Choose.
• A Custom Design Proof that is shown as an Overlay on top of a Digital Photo of Your Stone.
• With your approval, the Final Design will be Carefully and Deeply Engraved into the stone surface.
• The engraving can be left the Natural Stone Color or we can apply a Paint Fill for Enhancement.
• After thoroughly Cleaning and Drying the stone, a Sealer is applied to the entire surface.
• Free Shipping on most orders.
On occasion, a design with increased complexity (ie. high word counts, multi-color paint jobs, complex graphics, etc.) may require a custom price quote. If this is the case, we’ll be sure to let you know right away.
ORDER PROCESSING TIME
(Increased Processing Time around Holidays, Spring and Summer)
1 to 3 Weeks
(dependent on order complexity and current shop workload)
Shipping Time: 2 to 5 Days via FedEx Express Saver or USPS Priority Mail
Expedited Service is Sometimes Available Upon Request (with a nominal fee)
REFUNDS – EXCHANGES – CANCELLATIONS
Each stone engraving that we produce here at Earth Surface Engraving is unique and made to order. This is based upon your design request, the type of stone used, and the actual stone itself. Since all of our offerings are natural rocks and stone, no two will be exactly alike.
In most cases, half of our time and labor is spent searching for, hand selecting and preparing your stone for the design proofing part of the process. Almost all of the work that goes into producing your personalized stone engraving is done by hand, with the exception of the final design being cut out of an engraving stencil on our computerized blade plotter.
Based upon the very nature of this type of custom work, we must account for our time and material that goes into each order.
CANCELLATIONS: You may request a cancellation of your order within 48 hours of our receipt of it. We will refund the full purchase amount minus any payment processing fees that we have incurred. We cannot offer refunds on orders that have been requested to be expedited.
REFUNDS / EXCHANGES: Many example photos of our past work are displayed on our website, social sites, and other venues which we use to sell our custom stones. These are intended to demonstrate to you the overall quality of our work, what is possible with our engraving process, as well as the stone diversity that you can expect from Earth Surface Engraving. We always do our very best work for each and every one of our customers. Because we are working with natural rocks and stone, there is no “perfect” engraving due to variables in these natural materials that are beyond our control. Again, we always strive to do our very best for you.
As a general rule, we do not offer Refunds or Exchanges on our products since they are custom made to fulfill your order. That being stated, please contact us with any issues or concerns that you may have and we’ll do our best to address those.
QUALITY AND CUSTOMER FOCUS
Please explore our website to see the many examples of our engraving work.
We look forward to working with you!