REFUNDS - EXCHANGES - CANCELLATIONS
Earth Surface Engraving
Each stone engraving that we produce here at Earth Surface Engraving is unique and made to order. This is based upon your design
request, the type of stone used, and the actual stone itself. Since all of our offerings are natural rocks and stone, no two will be exactly
In most cases, half of our time and labor is spent searching for, hand selecting and preparing your stone for the design proofing part of the
process. Almost all of the work that goes into producing your personalized stone engraving is done by hand, with the exception of the
final design being cut out of an engraving stencil on our computerized blade plotter.
Based upon the very nature of this type of custom work, we must account for our time and material that goes into each order.
CANCELLATIONS: You may request a cancellation of your order within 48 hours of our receipt of it. We will refund the full purchase
amount minus any payment processing fees that we have incurred. We cannot offer refunds on orders that have been requested to be
REFUNDS / EXCHANGES: Many example photos of our past work are displayed on our website, social sites, and other venues which
we use to sell our custom stones. These are intended to demonstrate to you the overall quality of our work, what is possible with our
engraving process, as well as the stone diversity that you can expect from Earth Surface Engraving. We always do our very best work for
each and every one of our customers. Because we are working with natural rocks and stone, there is no “perfect” engraving due to
variables in these natural materials that are beyond our control. Again, we always strive to do our very best for you.
As a general rule, we do not offer Refunds or Exchanges on our products since they are custom made to fulfill your order. That being
stated, please contact us with any issues or concerns that you may have and we’ll do our best to address those.